Harriet R.

My computer had malware issues so the shop I took it to, installed a Free AVG program. When I got home, I thought I'd do better upgrading/paying for it and the site is clear 30-days, full refund to cancel. So I tried. I paid $52 including taxes for a year. Yesterday I cancelled well within my 30 days of having signed up for it and they refunded only $32. There was a $21 charge for OrderFind which my chat rep called a Tune Up and which everyone who subscribes pays for without really knowing what it's for. She kept trying to tell me that I had signed up for programs that I didn't. Back when I signed up, I clicked on 'upgrade' and that was it. Bottom line, it took half an hour today to get the confirmation for the remaining balance which I'm told I'll get in 7-10 days. My chat person hung up on me when I closed by asking 'why was this so complicated?' Maybe AVG works but you'll have it for life because you won't be able to get out of it.