I lost a card. Found it a couple years later, but they applied their activation/inactivity fee (redundant much?). So I lost 50$. I don't know any other companies that have a policy that punishes you for saving money. Customer service was useless, talked to the supervisor as well. They said I basically just lost 50$ for no reason. If you need a Visa gift card, GO ELSEWHERE. Sidenote, (and less important since the card NEVER WORKED,) most of the printing peeled off, so the physical cards don't present well.