Harald v.

My plan was to create an explainer "whiteboard" video.
My "Team Manager" Fred Wilson appeared very cooperative in the beginning. All what he said made sense. I needed a longer video... he was going to help me with my website. And so on. Of course, they charged me every time. 599 here, 499 there, then another 299 and so on.
The first "cut" of the video came fairly quick but it did not reflect anything they had send me as sample videos or I had told them to do. I painstakingly tried to guide them scene by scene, I even made PowerPoint animations send pictures and instructions (which looked better then theirs!) Their response back was getting longer and longer. Often more than a week for a simple 2 second animation (some raindrops). Plus, they repeated errors that were corrected in previous cuts.
At the end, when the video was almost finished, they just did not return any calls or emails. They also never started the second video I had paid for, nor did they do any work on my website.
My CC company cannot help either as the payment was more than 90 days ago.
My advice, DO not let them upsell you unless you are happy with their original work they promised. Give them a time frame to work in (under 90 days!)
BETTER YET - FIND ANOTHER COMPANY.