Logo Viz displays a mixed reputation among its customers, with notable strengths in creativity and timely communication, leading to high satisfaction for some clients who appreciate the quality of design services. However, a significant number of reviews highlight serious concerns regarding service delays, unfulfilled promises, and inadequate support, particularly in handling refunds and customer complaints. The sentiment reflects a troubling trend of dissatisfaction, with many customers expressing frustration over poor deliverables and a lack of accountability. Overall, while some clients experience positive outcomes, the company faces considerable challenges in maintaining consistent service quality and customer trust.
This summary is generated by AI, based on text from customer reviews
Having them for my project paved way for my success in the online world. Their web designers are within the budget and provide flawless services.
All they are good at is upsetting. Promised money back if the upscale didn't work. No improvement now won't answer calls. Asked legal team to call... no call. Got orders before now none.
STAY AWAY.
Exceptions Skills! Gave our business a reasonable boost through professional video animation. Thank You Logoviz!
I hired the company to carry out SEO Management and logo designing for me, and I am glad that it was a wise decision. The company charged me accordingly for the combined project and also provided me thorough updates. I also received the logo designs and my request for revisions to the design were also catered.
Booking services from Logo Viz has proven to be one of the best decisions I have ever taken for my venture. They provided me an instant response and guided me through how the process was going to be carried out. Not only did I receive amazing logos from Logo Viz, I also received expert advice and a satisfying experience.
After visiting their professionally set up website, I was convinced to book services from them. The executives explained the entire process to me and guided me throughout. The managers planned everything brilliantly and kept a good link between me and the developers. I was charged very appropriately for the service and was completely satisfied with my experience.
ZERO or <5> should be an option!
Check their Better Business Bureau Rating: F
Google for their other 1 star reviews everywhere!
(Save for the obviously fake 5-star SHILL reviews!)
Nathan O`Conner, Dave Hurley, Craig Anderson, Shawn Anderson - all CROOKS!
I paid IN FULL - IN ADVANCE (for an explainer video that should've taken a couple weeks).
Here we are - WELL OVER A YEAR later - STILL RADIO SILENCE (and no deliverable).
A revolving door of ludicrous impotence and incessant delays and excuses.
Amateurish quality would be a HUGE step UP for them.
They keep changing their company name and addresses.
Their phone numbers are all either disconnected or ring incessantly, never answered.
No one responds to any of their dozen-plus email addresses.
The address they have listed on their website: 440 N Wolfe Rd, Sunnyvale, CA 9408 is a Plug & Play Tech Center - who have NO RECORD of LogoViz except for Craig Anderson - under a different company name (BayCare).
100% satisfied money-back guarantee and 24/7 availability - those two things couldn't be further from the truth.
RUN!
You could learn these skills yourself before ever hearing back from them (or getting that 100% money-back guarantee refund!)
My plan was to create an explainer "whiteboard" video.
My "Team Manager" Fred Wilson appeared very cooperative in the beginning. All what he said made sense. I needed a longer video... he was going to help me with my website. And so on. Of course, they charged me every time. 599 here, 499 there, then another 299 and so on.
The first "cut" of the video came fairly quick but it did not reflect anything they had send me as sample videos or I had told them to do. I painstakingly tried to guide them scene by scene, I even made PowerPoint animations send pictures and instructions (which looked better then theirs!) Their response back was getting longer and longer. Often more than a week for a simple 2 second animation (some raindrops). Plus, they repeated errors that were corrected in previous cuts.
At the end, when the video was almost finished, they just did not return any calls or emails. They also never started the second video I had paid for, nor did they do any work on my website.
My CC company cannot help either as the payment was more than 90 days ago.
My advice, DO not let them upsell you unless you are happy with their original work they promised. Give them a time frame to work in (under 90 days!)
BETTER YET - FIND ANOTHER COMPANY.
My experience with Logo Viz has been wonderful so far. The team consists of extremely creative individuals who take your concerns into consideration to create a design that is simply outstanding. Efficient and on-time delivery of content.
Fed up of this company bombarding me with spam emails despite being removed' from their email list. Receive them everyday even though I've been told I'll be removed from their list
I first started talking with Craig Anderson of LogoViz on May 30,2018. He told me he would be my personal product manger and he would be looking after my account and that the video would be completed in a maximum of 3 weeks after telling him I need it by the end of June. He quoted me one price for the explainer video I was interested in and then a week later asked me for more money After 2 months and one week I still did not get my explainer video only a few child like amateurish pictures which was supposed to be content for my video. After asking for a refund 3 times I eventually got my Bank and credit card company involved and asked if they could help me in getting my money back with a charge back. After speaking with a James Goodman in the billing department I managed to get my money back August 6.2018. This company wasted my time and I have lost all confidence in this industry.
I would give them no stars if I could. Take my advice stay away.
Got my full refund, hopefully this helps anyone that get screw by logoviz.
Contact your Bank as I did, they will squash them as a repugnant bag and get your refund.
Crooked Fred.
Provided a childish poor product, then completely breached their 'money back guarantee' by basically saying, you've got no chance! - Don't waste your time and money, go to a propper respectable company instead.
Designer was on his own planet; very basic work done but not on target with the very specific requests. After trying to explain the problems (twice) the response was very slow, lacking detail and wrong. Finally after expressing more frustration and reasons why we weren't getting things right... silence.
The LogoViz teams kept their promises and were fast to begin construction on my website. LogoViz advice and help on creating a successful site was priceless. At every point, they made me feel as though I was LogoViz their only client. Every point which was important to me was similarly important for them. I recommend them to all of those looking for perfect SEO services.
If I could use a zero star, I would. I asked for an exact duplicate of my webstite, and they assured me it was very simple and could be done in a few days. I gave them my site address, and the coordinator said no problem, it will be done exactly like this on word press, which is who I use now. They only completed a fraction of the site, and it's not even in the same world as far as functionality and looks. I'm trying to speak with management, and this juvenile team that I'm working with thinks its funny to keep bouncing me around to different people on the floor. They said they don't have a manager. I wanted to know who this particular guys manager is, and he said " he forgot his name". I asked for the CEO's name, and they said there is no CEO and no owners. This is a joke. Don't even consider wasting your time, and if you do, good luck with that.
I was more than happy after working with professionals and skilled designers at LogoViz. They listened to all our requirements and did all the work according to that.
Just want to take a moment and convey my appreciation to the whole team of Logo Viz and express my gratitude for the website and banner/flyers along with the stationery that they created for our childrens hospital inauguration. Their sincere efforts helped in boosting the response the response that we have received.
I was more than satisfied after working with the professionals and skilled designers at Logo viz who designed logo just in accordance with my expectations. I would definitely suggest others to avail services of Logo Viz as well.
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