When ordering online they have the option for a billing address and a shipping address but what they don't tell you is that if the addresses don't match they will put your order on hold and not even explain what is going on unless you call and talk to them yourself. No one there can hardly speak english when I finally got the shipping problem fixed they told me my item was shipped after I harassed them so much I think they just told me something to shut me up. They told me they shipped my item on a friday and now 3 days later my item is still waiting to be shipped. This place is absolutely $#*!ed and I would never recommend them to anyone!