I placed an order on 15.11. It was supposedly dispatched over ten days ago on 18.11. And the tracking status is still the same. I spoke to Suki on web chat and she was unable to track my goods either.
I am obviously very worried and request that you refund the charges you already made against my credit card.
Suki on Fashionmia webchat said:
Just on the way to your country. I cannot tell you where it is, since it is on the way to your country, it is hard to locate it.
Her comments strongly suggest that you have not sent a parcel at all otherwise it would be trackable.