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Shopping with Gearbest is not safe.
I ordered a 400 euro laptop and did not purchase insurance' (I thought insurance was for the laptop, and I was not going to send my laptop to China for repairs) - I didn't know it was shipping insurance, I didn't even know that existed.
They told me my product arrived on June 26 at 10:26 am - but I never received it - I checked my post office, my neighbours, businesses near me everything. ALSO - Gearbest refused to find out the local tracking number in France for me so that I could further look in to it and try and find my parcel.
They simply say it is the shipping company responsibility and offer 50% refund for store credit. I can't believe it. I have tried to sort it out with them but they refuse to help me any further.
Is it even legal to treat customers like this? I can't believe a package would just go missing like this. And furthermore that Gearbest won't help me resolve it with the shipping company if it is the shipping companies fault.
So now I am out 400 because I made a claim with Paypal finally and have been waiting for nearly 1 month (since July) for an answer. I really hope it goes well, and I wish Gearbest would just return me the funds or send me a new product.
Worst. Experience. Ever.
* Gearbest attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hanna J.'s review of Gearbest earned a Very Helpful vote
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Dear Hanna J.,
Thank you for your comment.
Please review in detail our shipping and insurance policy in our terms and conditions here:
http://www.gearbest.com/about/terms-and-conditions.html
We offer Shipping Insurance to protect your package against any lost or damaged shipments.
The shipping company's website the parcel has been delivered. In this case, the package was shipped to the correct address as provided by you during the checkout and we shipped it to you in good faith.
Unfortunately these kinds of losses are beyond our control.
However as you are a valuable customer for us, we are willing to help you the best way we possibly can.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
If you have any further queries, please contact our Support Center who will be more than happy to assist you.
Best regards,
Gearbest Customer Service Team