Hannah K.

So this service is not helpful at all... I have used it for several years and every time I think I have the problem solved something else pops up... first it was a letter from the IRS telling me I hadn't paid school taxes since 2015... I put all the information into my return for taxslayer. I definitely paid them. So I call and file the individual returns. For 2015 2018 and 2019 (conveniently the only years I used tax slayer were the years that were missing. So I filed and I paid the fines for having done every thing late. Then when I went to file this year I paid for the premium service spent hours on the phone making sure everything was right and told that they don't file school taxes but there was a voucher included in my return that I just needed to print and mail. So I did that. Cool... THEN a month or two ago a letter saying I haven't filed my city taxes in the last two years... you have got to be kidding me?!? So I go out and file these as well with the IRS and now I am getting a letter that they want me to submit copies of all my w2s and the front page of my returns from the last 3 years... okay well I go to log in to tax slayer to pull the copies of these returns and it says my account is not there. I try forgot user name forgot password and nothing. Then I googled their number and tried calling for log in assistance and they tell me it's after hours and to call back during the buisness hours listed on my account that I can't log into... I looked into my email and found my user name and tried resetting my password but it just says my account is locked or my information doesn't match anything in their system and to try again...

So now I am at risk of audit I am pretty sure because this service doesn't really file everything for you even though they lead you to believe that they do. And I can't access my old returns or call anyone for help. And I am at a total loss and utterly fuming. I have a week to find and submit this information and no where to look for it.

Trash company not worth it. It's cost me 100s in late fees and bull crap because they aren't upfront and they don't do everything. Just pay someone to do it. It's not worth it at this point.