Hannah b.

I have been seeing fiverr for a while now and needed a professional logo for my ecomm business. After setting up my account, I filtered out what I wanted, to include an English as first language seller. I messaged the person saying I need a logo that will fit and be able to be adjusted to etsy, facebook, twitter, instagram and be used for a business card. I asked if he could do that, a quick reply back and he said he could and to select the medium gig. So I gave them my money and the person sent me generic logos that looked like they were for tech companies or a paper supply company.
Despite telling him what my business was and giving him all of my links, I apologized to him and explained that despite all of his hard work, I could not use any of them. With no real communication other than thank you for your feedback he sent back 3 useless logos.
I then contacted fiverrr (who does not have a phone number) saying I would like to cancel, they told me to resolve it with the seller and to try to communicate with him. So I asked the seller to cancel and he said that it would hurt his business. So I gave him one last try and he gave me mediocre options. I approved them and then asked when I would get ones that I could use and he continues to send me bad files that turn black when I use them. They wont format to etsy. After 2 weeks he has asked me what size the one for etsy has to be. After 2 weeks. I have been back and forth with fiverr and they keep telling me to talk to him and not get frustrated - i was supposed to have a good logo in 2 days not fighting for 2 weeks.