Luke H.

"I recently contacted Bose customer service for help with a volume button issue on my Bose product, but I was extremely disappointed with the level of service that I received. The representative I spoke with provided no real troubleshooting assistance, and instead tried to sell me a new product that cost nearly $300. When I expressed my frustration with this solution, they offered me a meager 20% discount, which barely covered the tax on the new product. It was clear that they were more interested in upselling me to a new product than actually solving my issue. I was extremely disappointed with the poor customer service and lack of support from Bose, and I would not recommend their products to anyone based on this experience."