Took out "any reason guarantee" but when I needed to claim on it, I had to keep trying for ages on the phone from abroad to get through - long wait times, and when I finally got through and they promised to email me the contact details of the refund team, they did not, which meant even more waiting on hold from abroad. I will never use them again. Be warned!
Hello Hanan,
Thank you for your feedback which is taken very seriously and will support continuous improvement of Opodo.
Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.
Best regards,
Christos - Customer care.