Basically if you are buying from this company be prepared to receive poor quality clothes and awful customer service. You will not get a refund if clothes don't fit you are basically stuck with them. My advice is to satay away from them they literally have just robbed me. Whoever is writing good reviews is probably hired by them. Honestly most other sites have warned against this company. They're a scam.
"Dear Hana,
We are regretted to learn that you suspect we ZAFUL is a scam.
Please note that we are a proper registered company that has been around since 2007.
We ZAFUL are certified "" secured "" by renowned E-commerce service providers such as Norton, Paypal Trustwave.
You may check our certificates at the bottom of home page and here is http://www.zaful.com
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
We will resolve the problem for you.
Best Regards
ZAFUL Customer Service"