James H.

I wish I could give Ritani 5 stars, but I have received only half of the diamonds I've ordered from them and while their prices can be excellent, that doesn't matter if the stone you want is not available. My first order of a lab created diamond went well and the price was fantastic. A second order also went well and the price was incredible. I always research the diamond by certificate # and it was clearly hundreds cheaper on Ritani. But a third order I was told the diamond had been sold. They tried to sell me on some other diamonds that were all inferior to the one I ordered, but to their credit they immediately credited my card when I said I did not want another stone. Following day the stone I was told was not available was back on their site at a higher price. I questioned them about this and they had no good answer. They did say the prices can fluctuate but this did not explain how it showed up back on their site. I did continue to buy from them, 2 more diamonds, but I also had 3 more orders where I was told the diamond I ordered was not available. In 2 of those instances the diamond reappeared on their site. For it to happen once I could believe their excuses, but not 4 times. To understand this fully, you have to understand that most of the online diamond sites are only brokers, the stones are overseas and will be sent to the store when you buy it. These stones are many times available on several sites at once with prices all over the place. At times, thousands of dollars in difference. The store loses nothing if your stone is not available because they're just going to try to sell you something else. In every case what Ritani tried to sell me was never the great deal like the stone I paid for. They never hesitated to credit my card back though. All 4 stones I did receive were fantastic prices, one of the best being a 3 carat cushion, before tax, for $787. All orders were sent within a reasonable time and well packaged with IGI certificate and appraisals. All sent by free FedEx shipping. It's a shame that in some cases they chose to do what seems to be a bait and switch, which might work on some guy looking to buy an engagement ring diamond but not on me. I started using another store with better prices, that is not as well known and when I check Ritani's prices overall they seem to have less deals. The last diamond I purchased, a 6.25 carat Pear, was more than $1000 less on the site I purchased it from than Ritani and I also noticed that after I bought it from the other broker, it still remained on Ritani's site as "available" for at least a week, when I knew it was not. Lately (August/September 2023) their prices have become much higher than their competition. Overall Ritani is worth checking out for their lab diamonds and if you see a great deal on a diamond your chance is about 50/50 that you'll actually receive it.

I collect gemstones but never thought I'd have a collection of diamonds. Yes, they are Lab Diamonds (I do have a few natural) but thanks to technology and competition, I have 8 fairly large Diamonds, from a 2.71 carat Fancy Intense Greenish Blue to a humongous 6.25 carat Pear. 4 of my Lab diamonds came from Rockher because with all my searching they have the best prices and will also beat other site's prices if you can prove it's the same diamond. Each transaction has gone flawlessly, and no bait and switch. I ordered 4 diamonds in 4 separate transactions and received all 4, I was never told it had been sold to someone else, or wasn't available. This did happen to me with another online jeweler. Like all the others dealers, Rockher is a broker for these gems, which come from overseas, are shipped to Rockher, inspected and then sent out FedEx. I always receive the diamonds quickly. Beautifully presented in a blue presentation case with all documentation and an appraisal. There are 3 to 4 dealers online whose diamonds overlap, but with the GIA or IGI certificate # you can compare exact stones. Amazing but there can be not hundreds of dollars difference but thousands. Rockher keeps getting my business now because their prices are excellent.

I was looking for a pair or matching Lab created diamonds, preferably yellow ones. I've bought diamonds online before, but not from James Allen. After much research, I was shocked that James Allen had exactly what I was looking for and at an amazing price. I purchased a pair of Fancy Intense Yellow Pear-shaped diamonds that total just under 1 carat. Ordering was easy, I was kept informed at each step of the process and received them by FedEx today. They were perfectly packed. Each stone arrived in a gorgeous red lacquer presentation box, all documentation was included, and they sent along a tool that is used to handle each stone. I was impressed with the effort and expense that obviously went into packing these 2 small diamonds, and extremely impressed by how little I paid.