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Terrible -this is the worst parcel pick up i have ever encountered. Booked NOV 2 - no pick up still on NOV 13. Your automated answers do nothing for me as a customer - really disillusioned- I've had 2 previous parcel sent with sendle that were very good.
So 12 days later i still don't know when it will be picked up
Im too scared to reschedule- does that send me to back of line.
Not satisfied with anything - I can't even give you a star the only way i do this is to get it sent
I'm curious if you add my review to your data base for customers to read?
Clearly a mistake!
* Sendle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hamish M.'s review of Sendle earned 2 Very Helpful votes
hamish hasn’t received any thanks yous.
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Empty.
Worst service Ever, will NEVER use them again! — I will NEVER use them again. Their courier...
Hi Hamish! Really sorry about this experience and thanks for sharing it with us. We've escalated this with our pickup provider and are working closely with our Network Team to have your parcel collected at the soonest possible time. Our Support Team has stepped in to help with the case, monitor the progress and follow through as necessary until your parcel is successfully picked up.
If you have helpful pickup instructions you'd like to share to aid the driver in the successful collection of your package, you may share them with us through https://support.sendle.com/hc/en-au.
Thanks for your patience while we work on this for you, Hamish. Please rest assured that we'll do our best to get your parcel moving.