Halsey A.

I receive a dress in the wrong size. I ordered this for a very important event and bought the dress specifically to match the theme of the wedding. Once I received the item I took the tags off not realizing I was sent a totally different size than I ordered. The dress was way too small. I had to go out last second and spend more money on a dress because I was sent the wrong one. Now that I am speaking with customer service for the second time, because the first time they were taking 20 minutes to answer each message, they are being rude and telling me that I need to take time out of my work day (which i have to request off from a manager and we are extremely busy right now) to send this back to them in order to receive a refund. I expected much better customer service from a company that advertises itself as the best wedding guest clothing store...then sends the wrong size. I get mistakes happen, and I have been a loyal customer for years now. But not after this.