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Kristen B.

  • 2 Reviews
  • 5 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since October 2015

  • Reviews

    2

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    82

Review Distribution

2 Reviews by Kristen

10/17/18
In less than 24 hours, cash was stolen from my room by housekeeping. After taking time out of my vacation to fill out a report and wait for an "investigation", guest services accused my family of stealing it. Then they told me I probably spent it and forgot. (This is an all-inclusive resort, so I'm not sure what I could have possibly spent it on.)

Four of the seven people I was traveling with got food poisoning.

You can't lay by the pool or the beach without being harassed by staff and random people to buy something. One guy even yelled at my mother for letting me buy a banana boat experience from someone else.

The place was empty and they still couldn't manage to put the four rooms we had anywhere near each other or have enough beach towels.

I should have taken their negative reviews more seriously before booking. Never again.
10/16/15
Their shipping times are a lie, their customer service does not respond, and the dress I received (3 weeks later than the max time stated on their website) looks nothing like the photo.
customerservicer1
CustomerService R. – DressLily Rep
Dear Kristen,

Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply ?
Thank you very much for your cooperation.

Best Regards
Dresslily Customer Service

Kristen Has Earned 5 Votes

Kristen B.'s review of PuntaCanaPrincess.com® earned a Very Helpful vote

Kristen B.'s review of DressLily earned 4 Very Helpful votes

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