Hakuna M.

This is to write about my bad experience with
The writing service: "http://www.theacademic.co.uk"
Firstly i tried to place an order on "http://www.oxbridge-papers.co.uk" but then i was transferred to http://www.theacademic.co.uk
So not sure if they are the same service or not. The conclusion of my experience is that
"http://www.theacademic.co.uk" is scam site, i don't recommend anyone to use it as you will just waste your money and time, personally i lost £232 and about 9 days.
I have included my chat with their customer service for everyone to read.
-"Hakuna Matata" is just a made up name i used at their site.
Please wait for a site operator to respond.
You are now chatting with 'daniel'.
Daniel:
Can I help?
Hakuna: yeah
Hakuna: hi
Hakuna: i have received my revised work yesterday
Hakuna: but the work i got wasn't what i wanted also
Hakuna: my instructions weren't followed
Please wait while I transfer the chat to 'Account Manager 10'.
You are now chatting with 'Account Manager 10'.
Hakuna: so i would like to ask for a full refund
Account Manager 10:
Hello
Hakuna: hi
Account Manager 10:
May i have your order id
Hakuna: yeah one moment pls
Hakuna: THEUK-*******3017
Account Manager 10:
Log-in to your student area.
Account Manager 10:
Go to control panel.
Account Manager 10:
Under control panel (middle column) click "Place Revision Amendment Request"
Account Manager 10:
On the next page you will see a order list - look to the right hand corner, there is a link that says "Place Revision Amendment Request" click on it.
Account Manager 10:
On the next page it gives two option "Place Revision Request" and "Place Amendment Request", select Place Revision then Paper Revision
Account Manager 10:
Select the category for revision. (Paper length, grammatical issues, etc.)
Account Manager 10:
Type down the revision / amendment instructions in the box. (bullet points is suggested - make it easier for the writer to understand)
Account Manager 10:
Simply click on the yellow button at the bottom that says submit your revision.
Hakuna: i don't want it to be revised
Hakuna: i have already done that
Hakuna: i want my money back
Account Manager 10:
So how I help you then
Hakuna: could you send me a full refund?
Account Manager 10:
Sorry not possible
Hakuna: why?
Hakuna: i have been told you have a money back guarantee
Hakuna: i can i have a full refund if i'm not happy with the work
Account Manager 10:
Yes but then give us your Transcript that show our work is bad
Hakuna: transcript?
Account Manager 10:
Yes
Hakuna: i can give you the the instructions i gave and the work i recieved, you can see that i didn't get what i wanted
Account Manager 10:
Because we wrote paper as per your instruction if you have any issue you can post revision
Hakuna: it wasn't per my instructions... thats why i wan't a refund you see
Account Manager 10:
But if you want money back so give us your Tutor comments that says work is not correct
Hakuna: why the utter comment? I want this work for myself, i know what i want, and i didn't get it
Hakuna: tutor*
Account Manager 10:
Then you can post revision it will be redone
Hakuna: i have asked for a revision before
Hakuna: i don't think you will be able to do it + i passed the deadline already
Account Manager 10:
I can change writer
Hakuna: the writer didn't follow the instructions the first time, the other rifer also didn't the next time
Hakuna: sure you can but the deadline is passed there is no point for me
Account Manager 10:
I will put new writer for you
Account Manager 10:
Log-in to your student area.
Account Manager 10:
Go to control panel.
Account Manager 10:
Under control panel (middle column) click "Place Revision Amendment Request"
Account Manager 10:
On the next page you will see a order list - look to the right hand corner, there is a link that says "Place Revision Amendment Request" click on it.
Account Manager 10:
On the next page it gives two option "Place Revision Request" and "Place Amendment Request", select Place Revision then Paper Revision
Account Manager 10:
Select the category for revision. (Paper length, grammatical issues, etc.)
Account Manager 10:
Type down the revision / amendment instructions in the box. (bullet points is suggested - make it easier for the writer to understand)
Account Manager 10:
Simply click on the yellow button at the bottom that says submit your revision.
Hakuna: no thanks
Hakuna: i want a full refund i don't have time
Account Manager 10:
Then sorry Refund not possible
Hakuna: is this a scam site?
Account Manager 10:
NO
Account Manager 10:
We did deliver you paper
Hakuna: yeah but its irrelevent
Hakuna: you should read it
Account Manager 10:
If still have any concern you can post revision so we can redo
Account Manager 10:
It is done as per instruction if there is any mistake
Hakuna: so what is your money back guarantee?
Account Manager 10:
So please post revision it will be redone
Account Manager 10:
It is on website you can read
Hakuna: could you send me its link?
Account Manager 10:
Please read Terms and conditions
Account Manager 10:
Those are same you clicked I agreed while placing order
Hakuna: i want to read them again
Hakuna: could you send them to me?
Account Manager 10: http://www.theessay.co.uk/essay/conditions-of-use.asp
Hakuna: thans
Hakuna: 2. We will try to resolve your concern by virtue of our revision policy immediately or else will send you a refund request approval response email from our refund department.
Hakuna: does this mean whenever i ask for a refund you ask me to revise?
Hakuna: so you don't really give refunds do you?
Hakuna: humm sounds like a scam site to me
Account Manager 10:
That what may be thinking about you
Account Manager 10:
That what we may be thinking about you
Hakuna: i'm a person not a site
Account Manager 10:
Same we are
Hakuna: anyway i will write a review about my experience with you
Account Manager 10:
Sure any where
Hakuna: will include this conversation for your future customers too:)
Account Manager 10:
We always keep a track of all Customer
Hakuna: what do you mean?
Account Manager 10:
We do have Data base to keep Record with us We even know which student is in which UNI
Account Manager 10:
So that is why I said we do keep Track of all our Customer
Account Manager 10:
We who is where
Hakuna: which uni i'm i from?

"chat window closed"

The End