Eliz M.

So I'm a regular shein customer this time, they have been rubbish. I received rude customer service. So I was meant to receive my order on April 4th ( that was the last estimate day for shipment) didn't receive it then so immediately contacted SHEIN via the support section. They apologised. I told them if I do not receive it by this certain day it's no use to me as I'll be travelling and I won't be in to except it. Only my mother in law will be in and once she accepts it I will be doing a full return, including the final sales! As it's no longer needed and it's way out of the time frame, SHEIN was telling me I can't return the final sales. I said yes I will! Your delivery is way out of the time frame and balloons I need needed which for my husband birthday which has gone! So I will be returning EVERYTHING! They kept on going back and forth with me, even closing my ticket!rude! When it wasn't resolved! So i opened another one they passed me to the senior customer service stephen! He wasn't helpful and very cheeky! He said he doesn't understand English. So why employ staff to respond to English speaking customers if you do not understand English. Which is a lie anyway because he was typing very good English! Anyway he now said I should pay for a return because I'm returning the items for personal reasons! How the hell am I returning items for personal reasons. When my delivery was delivered out of the time frame! He tried to be cheeky with me and said I should keep the items if I do not want to pay for delivery. I'm definitely taking shein to small claims court because since the 4th of April I've been on this matter and it's been stressful and I've received rude customer service, most importantly from Stephen. Till this day I'm yet to receive a return QR code. One thing about me is I will definitely do not play when it comes to me spending money and receiving good customer service! This one I didn't, I will never buy from shein again! They have now closed my ticket twice! This is getting frustrating!