Hagai A.

I bought my highland reckless about a year ago. When wanted to use it I noticed it was smaller than the description, more like the smallest version of the highland which cost half. On the description it should be 25 liters on each side but it is no more than 15 liters. It was very hard to communicate with customer service since each time I had to explain what the problem is and again and again, they said they will check. I wrote emails and each time I waited between 4-7 days for an answer and sometimes it even took 3 weeks for them to answer. They asked me to take pictures with tape measurements on the bag. I sent them (I attached them here for you to see...) They told me 25 liters is when the roll-up is open... come on... you are joking, you can't ride while open... They promised they will send their pictures with tape measurements but then they suddenly said they can't do it for some reason (I believe we understand why). I don't leave in the USA so it was too complicated to send and get a refund. But for future clients. All will be good until there is a problem. No customer service and no honest behavior!