Gypsy M.

UrbanOG offers exceptional customer service by contacting customers to update them on their order if there is anything wrong with the item (just be sure to choose the contact me option before checkout). I ordered a pair of over-the-knee-boots & shortly after I received both a voicemail and an email with photograph attachments notifying me that my boots had a very minor defect. There was a small glue smudge (coming from the manufacturing company when the boots were being made), since they were not in absolute perfect condition, the company contacted me and offered an additional 30% off the boots (other options such as replacing the item or accepting a full refund was also offered). However, since the boot had a very tiny glue smudge in the photo I decided to take a risk and accept the discount anyways; I was refunded back to my original payment method.
After a few days I received my boots and I could barely notice the glue smudge! Definitely worth the price and discount! Very happy with my overall experience with UrbanOG, and the sizing was also perfect.
Not only did I use a 25% promo code but I also got the 30% discount for the glue smudge on top of that, wow what a steal! You just cant beat that pricing!
Weekly promo codes are offered on their site, making items very affordable for anyone who is on a budget, they even offer Deal of the Day items with shocking prices you just cant resist!