Thumbnail of user guyf127

Guy F.

Contributor Level

Total Points
80

1 Review by Guy

  • Rentalcars.com

2/14/24

Rented a 7 passenger vehicle a month ago and now three days before my trip they send me a confirmation for a 5 passenger car. The rep was very hard to understand and she insisted that I was wrong and that the car is a 5 passenger. As though I don't have the printed original confirmation in front of me saying 7 passenger Ford Explorer. Talked over me to the point that I was yelling at her. Offered to change the reservation to a 7 passenger mini-van for TWICE the price and refused to allow me to speak to a supervisor. What am I supposed to do with my two extra passengers?! Now I have to wait for the refund which according to the other reviews here may never come. Possibly the worst company I have ever dealt with.

Tip for consumers:
I don't think you should use this company

Products used:
Had to rent a mini-van on another site

Service
Value

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