Robert T.

Purchased a refurbished computer in March. Also got 3 year extended warranty. In early September the SSD with the Win10 OS stopped working so computer was useless. Called about repairs and was told I had to bring in my computer for them to repair. If I changed the computer in any way from what I purchased the warranty was void. I could not remove 2T drive with all my personal data or the SSD that might still contain passwords and banking info. Salesman said I could trust their tech - yeah right. And if I replaced the SSD myself all other components covered under the warranty were now void. Warranty was a useless piece of paper and money. DO NOT BUY THE WARRANTY. Just profit in their pockets.

Have had a Canadian account for 18 years. Last year they raised my rate by over $35 stating it was. Now adding taxes. No way. Taxes have always been included. Over the 18 years I have seen a big decline in service. They say more records but actually less information. They have also been slowly removing source documents and replacing it with index cards or as the case with military information, paid access to another website. Another problem is their location database. I contains impossible locations and these populate the family tree histories on the results pages. Go to the actual tree and these locations do not show up. It's also very difficult to perform a search with their search engine. You can put in very specific search data and the person won't show up or will show up on a distant page of the results, long after people who have no matches to any of the search criteria other than last name. Yet when you finally locate the record, the results show the exact information you used in the original search. Was very happy with Ancestry but now only use it as an initial 'unverified' source and usually try to get better verification on other sites like Family Search.