Grimm R.

It once was reliable, now though, it's becoming a hit and miss.
It's only quick and reliable within Korea, but NOT if outside of Korea or if you need to return ANYTHING. Outside of Korea, you can't return, and inside of Korea, returns are horrible. Nobody comes to pick it up, if you message, they'll send you automatic messages, that get you nowhere. Months later you might get a refund, return or exchange, but it's not worth it.

** Be sure that the company is from Korea you are ordering from. It will tell you near the bottom. If you are not sure, Email them and ask if it is coming from overseas.

- Be REALLY sure what you ordered is what you want. Size, size, type, etc.

- Korean companies are almost next day anywhere in Korea, anything else will be a lot longer, with no tracking or chance to change your mind. Returns take months

- Furniture takes longer as they delivery themselves in Korea only once a week, or two weeks.

** Companies outside of Korea do not take refunds. And they can take a lot longer than the 7-15 days that they say on the website. With no chance of cancelling.

** And if there is a problem, they will probably not refund or return.

- Contacting Gmarket will get a reply, but it takes one to two days each time at least. More times than not, after MONTHS, and lots of emailing and chasing up I have come up with a favourable result with them. Unless you bought from companies outside of Korea

** I have been burnt multiple times now from companies outside of Korea with defective goods that can't be returned and extremely excessive delivery times with NO tracking or estimated delivery time, and if they say it has been sent, you cannot cancel the order. Even though there is still no delivery date. You just have to wait.

- If using a credit card from overseas you might need to confirm it, this is standard.
Although I have used other cards recently with no problem.

- Ordering and transferring money to an account goes through Gmarket so protected till delivery and you're happy with it.

- A YEAR ago I had 80% positive transactions with them, but now I'll try and find other websites before I use them.

GMarket
Overall straight up and reliable within Korea, but.
- Be sure that the company is from Korea you are ordering from. It will tell you near the bottom.
- Korean companies are almost next day anywhere in Korea, anything else will be longer.
- Furniture takes longer as they delivery themselves in Korea only once a week, or two weeks.
- Companies outside of Korea do not take refunds.
- And if there is a problem, the will probably not refund or return.
- Contacting Gmarket will get a reply, but it takes one to two days each time at least. More times than not, I have come up with a favourable result with them.
- If using a credit card from overseas you might need to confirm it, this is standard.
- Ordering and transferring money to an account goes through Gmarket so protected till delivery and youre happy with it.
I have had 98% postive transactions with them, 100% inside of Korea, and would recommend them.

Great site and almost too easy to use. But there are a few things to look out for.
- Check the reviews of the product and the shop.
- Check your size, NOT M, L, XL, XXL. Check the actual measurements stated. And expect not strectch.
- Check for a lower priced product, what it shows is not always the cheapest. But balance that out with reviews, and delivery times as said in the reviews.
- Contact the shop whenever an order as late and getting close to dispute.
- Track your order and always go straight to dispute when delivery time is up.
- Dont cancel your dispute until you get an answer from Ali-express. Not the shop.
- Go for the refund, not the send it again, as you may not get sent it again, and have to wait just as long twice. Get the refund and order from another shop if you must have it.
- Dont order anything that you might have to order unless you are very confident on receiving the order in good condition. (through reading previous orders)
- Dont order USB drives. They are either seconds, or at best, hit n miss. And who wants to return a usb drive?
- Anything with a battery, be careful. They put in cheaper batteries, that dont work, are not as good and dont last as long.
These are just what I have encountered in general. Not overall. But buyer be-ware with the areas I have mentioned. If its too good a deal, then there is probably a reason.