Gretchen K.

I did a test, using my old address where my grandmother died. The search came up with no deaths. I immediately contacted them for a refund. They told me I had to provide proof that my grandmother died in the house. I sent a newspaper clipping where it clearly states both in the body of the text and the headline that she died at her residence. They said they would not refund but would update the report. So basically I paid and had to do the work myself. I tried to contact them by phone but the message on their phone says that they no longer offer support over the phone and you have to contact them via email. I reached out several times and they did not return my emails. I escalated the claim to Paypal and and putting in a complaint with my credit card company. They said it clearly states "No refunds" and they don't have all records and you should do your home work and ask neighbors, your realtor, and double check records yourself. Then what the hell do we need them for?