Gregg V.

I had a large number of files to convert so I bought their most expensive plan and set to work on a weekend. First -- I found that uploading files seemed to collide. I would upload 500 (in 100 file batches) but only found 300+ up there. Didnt notice this for awhile and then had to start all over again. Then it stopped working - and I got an email saying I was uploading too many -- and asking if I was using a tool. I said no - just by hand. A day or so later they turned it back on but asked that I upload more slowly. OK. Then I found that after conversion I coulndt delete them. They fixed that and then I found that it was only converting about 80% of them -- that they don't take any files with macros in them (not mentioned on site and I don't put macros in my files anyway). I had no way of finding out which files were rejected by looking at what I got back (had to look through reams of individual emails they send -- one for each file-- to see which ones were not converted. I had spent over 20 hours - had randomly converted files - without and 'placeholder' files for ones not converted -- and had uploaded some file 3 or 4 times before I figured out what was going on. In the end I can't use the files I got (since I don't know which are converted and which I still need to get converted otherwise) and will have to just do it all over again with another service. I asked for a refund and they said that even though they didnt convert over 800 of my files they had converted some -- so no refund. Not happy. I'm not so worried about the no-refund -- that was $35 or something like that. It was all the time that was lost when I will ahve to do it all over again.

So Great for one or two or a few files -- when it works. Bad that it skips so many. Terrible interface and error reporting method for bulk file translation. Not great support (Though they did respond within a day or so each times -- so plus for that)