The first writer assigned to me was not very communicative but the customer service immediately responded to my complaint. I requested a different writer and this time communication is not a problem. The writer responds within minutes, clarifies questions to ensure that I get exactly what I need. The papers are of high quality and sent to me ahead of deadlines. The writer is super nice, too. Except the little glitch at first, so far the service exceeds my expectations. Maybe not the cheapest service around but definitely worth every dime. I am satisfied and would recommend Ultius.