Graham P.

I booked a hotel for some charity marathon runners in L A in February through booking.com. A few nights before the run, the Ramada Hotel in Oakwood del Rey decided not to honour the booking - they had clearly found some customers who were willing to pay more. I was called during the night by Booking.com who told me there was nothing they could do. The only hotel they could offer was miles and miles away. I spent £60 on the telephone and endless hours trying to find an alternative hotel. It was a complete nightmare! Six months later I have still had no compensation from Booking.com. They initially offered £30 which I refused as it didn't cover even the telephone calls. Now they are completely ignoring me. Prior to this I thought they actually ran a good website, now I am VERY disappointed.