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Graham H.

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Experience: Computers & Technology, Hobbies & Interests

Member since December 2017

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1 Review by Graham

DON'T GO NEAR THIS COMPANY! Thus company is a cash first and forget operation.
They are masively helpful in choosing a product. They ship it really quickly, but god help you if there is a problem.

I ordered a 1/5 scale truck and when it arrived the nightmare started. The paintwork was scratched and badly gouged in multiple areas.
The finish of the vehicle was shocking. The front bumper looked like it had been glued on with papermashe. The vehicle looked and smelled like it had been used. I took it to a reputable shop to have it checked out and the merchant confirmed it was a used vehicle after stripping it and looking at internal parts.
So at worst they are selling returned stock as new???

The vehicle had rust on its metal parts as well.
When I tried to return it they refused to handle the issue via telephone. Every communication has to be with their customer service department via email.
Multiple pictures were sent of the defects yet absolutely no recognition of the faults has been forthcoming.

Generic emails are their standard reply. They say they will resolve issues in 10 working days. So if you have a problem expect to be left in the dark at every turn and expect generic and worthless email responses.

This company is mortally bankrupt. They employ a tactic of pushing the limits of consumer law to their very extreme limits. My opinion is that they do this so if you ever have to return something again you would rather just settle for what you get than go through the absolute nightmare of dealing with them again.

A very effective tactic as I will never deal with them again.
I await them to put one foot wrong in this nightmare and the small claims court will be my first stop.

Letters are on route to PayPal and Oubodsman. This company is a joke. Don't go near them.

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