Graeme C.

Currently awaiting my refund a week after requesting them to cancel the items. I spoke to someone on the phone regarding an order I placed on Thursday April 27th. Although I had seen the same bed cheaper on amazon, I elected to order from beds.co.uk as it was advertised with next day delivery (and I ordered before midday) & my previous bed broke so I was left to sleep on a mattress on the floor. The bed didn't arrive on Friday leaving me sleeping on the mattress on the floor every night until The Tuesday when I could contact them again. I was also working that morning and missed the delivery of the bed (which was expected 4 days before). Beds.co.uk and the courier company then said they can't deliver the bed until Friday this week (again... Dont advertise next day deliver if not possible), leaving me bedless again. When I called again the person on your phone told me he couldn't do anything because "I just work here."
I then asked to cancel my order and asked for a full refund to be told they cant do this because the missed delivery is my fault and there will now be a £29 charge to rearrange delivery.
Just no help or Amy level of customer service.