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1 Review by Gracey

Tilly's

Tilly's

8/25/16

So we ordered $450 worth of clothes here 3 weeks ago. Specifically got 2 day shipping. We placed the order on Monday, so they should have been here on Wednesday or Thursday. On Friday they still weren't here so we tried tracking the order. We clicked the link on the tilts website and it took us to fedex.com. There was a note saying " invalid tracking number"
So on Monday we decided to call costumer service. We were on hold for over 15 minutes. Someone finally picked the phone up and we told her what was going on and she said that three out of the four packages will be there today. Ok so 3/4 packages came that day. I was still a little mad that they didn't get there when they were supposed to. So a few days later I called to see where the fourth package was and someone said "well we don't really know where it is" . I was starting to get super frustrated because I was still missing four items. The next week one shirt came in a tiny bag. I was like where are the others clothes. So I call again and ask where the other clothes were and he said " well it looks like the other things you ordered were out of stock" WHAT??? They didn't say that on the website? Anyways, they still charged 50 for the four "out of stock" items and 20 for " two day shipping ". Also the fabric is super thin and see through. It looks nothing like the pictures on the website.

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