Grace T.

I have been dealing with Opodo regarding a refund that was sent to Opodo from Easyjet. I have been on chats with their customer service 3 times so far and each was about 2 hours long. When I ask a question, they took about 5 minutes to respond. Each time typing "please wait" every few minutes. When it came to loading the supporting documentation, they said it was taking too long and ended the chat. BTW, I was not loading it slow at all. By the third chat session, I had their tactics figured out and sent documents within 2 seconds because I had everything pre-loaded and ready to go. Their response was then that they never received them, or I sent it to the wrong email address. My response to that tactic was to send them screen shots that were indisputable that not only were the documents sent, but to the correct email address. They even went as far as to say that I could not forward an email to them (which what they originally asked for) but had to print it out, scan it, and attach it to an email that they sent... all in an effort to say that I was not responsive fast enough so they could end the chat. Unfortunately for them, that tactic did not work as I had all the documents and emails scanned as well. When all their tactics no longer worked, they resorted to saying the email and invoice from Easyjet, which clearly showed a refund was sent to Opodo, was not adequate. Easyjet had previously emailed me all the proof that they had that a refund was sent, as well as written an email that stated a refund was sent. On this third chat session, at the 1 hour and 40 minute mark, the very rude customer service rep realized he had no other delay and avoidance tactics left and quickly typed "is there anything else we can help you with" and immediately ended the chat as I was typing "yes". The best way to deal with this HORRIBLE company and their EVEN MORE HORRIBLE customer service it to call your bank and cancel all credit card charges or open a dispute. I called my bank and the charges were reversed in 1 day. I should have saved my time, effort, and aggravation by not dealing with these crooks to begin with, but once I did, should have resolved the problem with my finance company. Opodo obviously had no intention of deal with it honestly. My advice - STAY AWAY FROM THIS COMPANY. I travel quite a bit and this has got to be the worst travel company I have EVER dealt with in my life!