Grace C.

A few days before my vacation, I was mysteriously refunded $1000 for cancellation. I freaked out and messaged the property owner, he said it was a VRBO mistake and then he sent me a bill to repay that $1000, which I had only a day to repay but as I worked all day I only really had an hour. I leave for my vacation the following day.
Many amenities were non-functional: hot tub, air hockey, ping pong, a toilet, hot water heater, several lights, jacuzzi bathtub etc.
I contacted the manager many times, he ignored the issues and I finally requested maintenance. We arrived Friday evening, the repair guy came Saturday late afternoon. My group's whole day was thrown off, and they only thing that got fixed was the water heater, but it was my group that fixed it: it had been connected to the constantly running toilet which depleted the hot water.
So I kept politely asking the owner for a partial refund, he ignored me completely on that, but did reply to my "thank yous" and "fyis". Finally I sent him a very blatant "where's my refund?" To which a week passed without a response.
So I got a hold of VRBO, I was told I'd get a response in 3 days. 5 days are passed and I've received nothing. I've concluded that this is a scam company who doesn't care a lick about their customers.
Don't give them your service!