I find it hard to read the negative reviews as I have had an account with YL for 6 years. If a family relationship is "ruined" that has to do with the people involved and what's going on between them. If a rep is ‘pushy' that is their choice and you get that in all businesses, find another. YL does not make anyone do anything, it is how the individual person behaves - their choice to be that way just like anything in life. I have never in 6+ years had a Cap that split, find the staff I deal with so polite & professional, have made some beautiful heartfelt friends and find the quality exceptional. ( I am very sensitive to synthetics) I live in Australia & we have 39 oils approved for food and beverage use. How many oils out there have been approved in that way?. There will always be the critics, the naysayers, those that just like to have something to bang on about in everything that goes on in the world around you, and for those that have had a genuinely negative experience I am sorry to hear. Have your own voice, make your own choice, experience YL for yourself. Referral no *******.