Jessica and Nyoka in their customer service department are the absolute worst. Our family has been shopping with them for a dozen years, spending thousands as repeat customers. An order recently arrived damaged and they wouldn't send us replacements, stating that we need to contact UPS. Dealing with Jessica and Nyoka was the most unpleasant experience ever. They give zero effort to customer service. What a way to treat a loyal customer. Will never shop with them again, and I urge everyone to stay away by a mile.