Gordon D.

Purchased a couple tickets of Fandango to see the new Spiderman flick. Was a little annoyed at the $3 "convenience" fee but sucked it up. I showed up about 20 mins prior to show time only to find I'd mistakenly bought tickets for another movie theatre with the same name across town... so I had to buy new tickets. The gentleman at the counter told me I could request a refund but by the time I was able to log in to the Fandango website and be connected to a "customer service" rep it was 1 minute past showtime and the customer service rep (Gerald) told me " sorry dude, it's past the showtime so I can't authorize a refund. I told him I had been waiting to "chat" with him for several minutes but he basically laughed at me and said "thank you for choosing Fandango" and disconnected. So I paid for a movie I wasn't able to see and spent half an hour trying to get a refund that never happened and got laughed at by thier employee... and paid a convenience fee for the pleasure of using their service.
No thanks