Me S.

I had a bad shopping experience with viperatech in Aug 2023. In short regarding viperatech, they lied saying the order was shipped when it was not, tracking provided only when order hit destination country, ignoring questions, personal insults and threats by viperatech after a review viperatech did not like. On Trustpilot I made a review on viperatech about what was going on, cue the insults and threats from vipertech. My review of viperatech is on Sitejabber for your viewing pleasure.

Now on to Trustpilot. After I posted my review of viperatech on Trustpilot, TP told me I had 3 days to back my reviews or it would be deleted. I sent TP:
1.) Bank statement showing purchase with viperatech.
2.) Vierpatech own invoice showing paid with shipping address.
3.) Shipping label once order was actually received.
4.) Screenshot of chat with viperatech showing shipped lies.
5.) Screenshot of chat with viperatech showing persoanl insults and threats by viperatech.
6.) UPS tracking number.
7.) Picture of valid U.S. government picture ID. ( Veterans Affairs ID which was refused as an ID).
8.) Viperatech order number.

Within 5 hours Trustpilot had removed my review even after telling me I had 3 days to prove my point. I provided TP with all of the above within 3 hours of their request. Again an email from TR saying they think their decision was the right one. I disagreed and filed an appeal with TP and they asked for documentation, again said request fulfilled within hours proving my review. Now TP has fallen silent as of this review.

Trustpilot DOES NOT allow honest negative reviews to stay up. Make no mistake, Trustpilot is not what they claim to be nor posting honest reviews as they claim they do. Trustpilot is NOT here for the consumer but to protect the sellers.

I ordered an Intel i9-1o980XE which Vipertech listed as in stock. The funds were deducted from my account right away and the problems pretty much started right away. I was told product would ship in 7 days days after order was placed, one said shipped DDP and another said I have to deal with customs. I did not receive my order until 22Aug23.

I was told " It is enroute but no tracking until it lands in your country." When I went to chat after 8 days I was told it was not shipped. Now bear it mind it more often than not took Viperatech days to reply to my questions regarding this order, asking for delivery status. After days of no replies I made a review explaining what my experience with Viperatech was like so far.

Within and hour or 2 I started getting messages from Vipertech, here is the exchange:

V: "Management has informed us your order is being cancelled unless you change your 1 star trustpilot review."
15/8/23 7:41

Me;" And how do I know if I delete my review my order will actually be shipped?" 15/8/23 7:41

V: "Change it now, manager says, or they are cancelling the order is what we are told.
VIPERA - 15/8/2023, 7:42
Manager says this cpu was hard to find, we have paid for it from our partner in advance
We will not fulfill your order if that review stands.
Funds will be returned to you if it is not rectified.
Furthermore, it was bought at a loss, $1300.
Change it, or we cancel.
You have 2 hours to rectify manager says. You can always put your review back up if it doesnt ship
But as it stands, they will not ship anything with that review up."
Viperatech 15/8/23 7:43

Now the thing about that exchange. I made the review on a Google account that is not registered with Viperatech. Another thing I would like to point out is where Viperatech in the above exchange said they paid more for the CPU and sold it to me at a loss. I checked Viperatech website for the CPU after that claim and the price went from $1,050 to $1,398. I checked the site again and it was back down to $1,050, now it's back to $1,398. The reason I did not request a refund, is because after the abuse from Viperatech I figured they might drag their feet on processing the refund.

Viperatech is not honest on what they have in stock, when/if it was shipped and are very, very slow to respond to customer questions/concerns. How would I describe my experience with Viperatech? Something between a dumpster fire and a nightmare. Also do not trust the 5 star reviews. Viperatech gives everyone a "$500 return customer promo". In other words they buy their 5 star reviews.

Date of experience: August 01,2023 A review was left on Trustpilot as above with 1 star. Trustpilot asked for documentation, proof of purchase, UPS tracking number, bank statement, chat thread ith Viperatech. Still Trustpilot deleted review in 5 hours.