Eleanor M.

Received a lot of misinformation from Life Alert to cancel my service. Was told to call back on the last day. Spent most of it on hold only to be told that we "missed" the return window. Be aware that the time they spent on the phone with my mother was to Upsell her and extend her contract. Clearly cancel only means 'sales opportunity' for them. All of the customer service representatives were more concerned about extending my mother's contract rather than providing her information to return her equipment. Oh by the way, they state that she will be charged every day until they receive her equipement. They contract with UPS for this service and blame delays in transit on them. For a company that proclaims they are here to protect my mother, I do believe they are no better than a bad used cars salesman. Too many other classy organizations to choose from. We switched because we found a better, more modern company at half the cost. Better technology, better options. I have never felt comfortable with Life Alert from the beginning because you must sign up for a three year commitment or you cannot get the service you need at the time. Hard choice to make when you care about the welfare of a loved one. Guess that was the first red flag. Stay away from Life Alert.