It's stressful to plan a bathroom renovation so to have an easy buying journey from plumb world was a relief. In the future, I will search for products here before any other prominent stockist like Victorian plumbing or Victoria plum. Their prices tend to be cheapest across competitors and they even have a nice price comparison table on products.
I ordered relatively small-medium sized items and received free shipping which really impressed me compared to competitors.
Everyone likes a discount code and I appreciate plumb world has a dedicated offer of the week feature that saves me looking for a code.
It's really the little things that matter.