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Hello,
What a joke of a company. I paid over $100 for a set of custom car floor mats. When they didn't fit, every barrier known to man was thrown out by them. First, a day after receiving them, they are contacted and they ask what exactly is wrong. Fine. Next, what is VIN? Surprised they didn't then ask what color car was. After weeks of " we're looking into it" email replies, they say: " You waited too long to notify us"! I am not making this up.
It is impossible to reach CEO's office-- that should immediately tell you all you need to know. Any reputable company would want to know when and how they fell short. Instead one after another foreign person who barely speaks clear English telling me they sent the correct product.
Total waste of time and money.
Glen, we are truly sorry for the fitment issue with the floor mats.
We also apologize for not providing you with proper assistance on time.
We have already processed a free replacement order for the correct second seat mats that should fit your 2019 Audi E-TRON. I have sent you details to your email.
If you still would like to get refund instead of replacement mats, please let us know and we will process refund as exception for you.
I am very sorry once again for the frustration caused, and really want to remedy the situation for you.
Please, check your email for the details of additional compensation offered due to this inconvenience.
I look forward to your answer!
Sincerely, Voice Of Client at CARiD.com
Glen G.'s review of CARiD earned a Very Helpful vote
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This was my first time ordering from this site and I did so because I thought ordering from a...
Received the wrong color. Very disappointed. Trying to get resolved with the company.
Thank you for reaching out! We are excited about your order and will reach out directly via email to make sure you never miss a coupon again. If you ever have questions while placing an order, we recommend you ask for help in our ONLINE CHAT. A Real-time agent will be excited to help you!