Glen F.

We have been using it for 3 months so far, and I have been impressed at
Every step along the way. We never had any formal case management process
Because we were using quite a few different systems to talk to our customers,
It was very manual, and more often staff would just man a particular system
That day and our team leaders would try to make sure everyone looked' busy (it
Was really hard to tell what was actually happening!). So having everything on
The one screen is a big step up for us, and the wiki articles are really helpful
With regard to giving our team the information they may be looking for when
They talking about it. The internal chat also mean is our staff are on the
Phone, they can still contact other staff members that may be able to help we
Try to keep our customers off hold when they call, as it's not a great
Experience, so this has really helped us with that too. If you are like us, and
It feels like a really big upgrade to make, don't let that put you off. The
Nextiva team are experts at onboarding, and they were able to support us at
Every step to make sure that the technology was ready and our business users
Were ready at go live. I was pretty nervous leading up to it, as didn't want
Any negative customer experience, and was worried about how our staff would handle
It. It went much better than I anticipated, and while there were a few hiccups,
Nextiva were able to get us sorted out immediately, so business interruption
Was very minimal. I would recommend this company and this product.