GK M.

An installer was in my home to upgrade my service from residential to business. He showed up with no identification, and had called ahead with his personal cell to ask me to tell Spectrum he was on site if they checked despite him being late for the appointment and not yet at my house. While here for the second of his 2 visits that day, he stated he had "never met a woman who did not like being tied up", and if consensual, most women "don't mind being slapped around." The corporate response was insensitive.