Ok so they get items donated then list and sell for a profit. Their handling prices are crazy along with shipping. I bought a few things and then actually took them to my post office to see the price and they gouge you. They say they weigh everything...No they don't. Then they say that NO ITEMS CAN BE RETURNED...They say we describe items to the best of our ability. Here is one description: "Used." That's it... When you email them asking for specifics they now have a tag line they use: We are so sorry but the items you asked for are stored in our warehouse and we can't get the item out to photograph or look at. So you will have to bid at your own risk and remember there are no returns. I then found the number for two of the stores and called and spoke to the manager. They both confirmed after I pushed and pushed that there are no warehouses. Both items at the two different locations managed to finally get the items from the "back room". Neither item was bid on because BOTH were damaged. The prices are sky high. DO NOT WASTE YOUR MONEY...