Gita K.

UPDATE: DUE TO MY INCREASED FRUSTRATION WITH MIRRAW, I HAVE FILED A DISPUTE WITH PAYPAL. I WILL DO WHATEVER IT TAKES TO GET MY MONEY BACK FOR ABSOLUTELY TERRIBLE CUSTOMER SERVICE AND POORLY STITCHED CHUDIDHARS. THE READY-MADE KURTIS I ORDERED WERE COMPLETELY OFF THE GIVEN SIZE CHART. THE END RESULT? NONE OF THE SUITS FIT ME. I SPENT A TOTAL OF $515 IN GOOD FAITH, DESPICABLE. DIFFERENT AGENTS WILL TELL YOU DIFFERENT THINGS. THERE IS NO CONSISTENT CUSTOMER SERVICE REPRESENTATION - EACH TIME I CALL OR EMAIL, SOMEONE NEW APPEARS AND I HAVE TO SITUATION ALLOVER AGAIN. THESE ISSUES HAVE BEEN ONGOING FOR APPROXIMATELY 3 MONTHS.

ON ANOTHER NOTE, MIRRAW DOES NOT ALLOW YOU TO CHANGE THE STAR RATING WHICH IS HIGHLY MISLEADING AND POOR BUSINESS ETHICS.

Simply terrible customer service! I placed 3 orders with Mirraw. The first order was fine. I only ordered one lehenga. In good faith and sound reason, I placed another two orders for a total of $515.64. That is ALOT of money to be spending on regular Indian traditional wear. Both orders were sent at approximately the same time after much harassment and threats and being met with poor response to non-response to those threats. Let me tell you: it is useless to make threats to a useless company. I placed these orders in full faith. When I received the products, they were very terribly stitched. I could not even get a few over my head. Moreover, for the readymade kurtis, the sizing chart is way off, so that whatever I ordered was so tight I could not breathe in them. Now, Mirraw expects me to send the readymade kurtis BACK TO THEM. Am I a fool to send them all the way back to India? It would cost me a fortune! I forgave them for one lehenga, which is more than enough leeway that I've given them. In addition, I could not get the lehenga over my head and the quality of the fabric was flimsy and looked cheap. Their products are nice to look at, but they're too many problems with this. I say to not waste your money in the hopes you will get clothing you really wanted. I tried calling them this morning and a fellow named Peter answered the phone. I asked to speak to Wilson who seems to be the manager. I was told that he was busy and that he would call me back in an hour. Did he call me back? Of course not. I waited until midnight to call again, but this time the response that the phone number does not exist. I am very angry. I gave them enough opportunity to rectify the situation, but they blatantly refused and in fact were misleading and manipulative. As soon as my bank opens, I am going to file a dispute with PayPal first, followed by my bank, I refuse to throw my money around for poor customer service and poor stitching. Not nearly up to par.