Very bad customer service. We lost 1.5 hours w/o any help. We came to get support for two MacBook Pro that both didn't work. We were asked to wait for one hour as we didn't have an appointment. After one hour I asked for un update on the waiting time and the Apple guy said there were still many people ahead of us, so we had to leave. As soon as I left the parking spot (5 min later) I got the text message that our spot was available. This is a joke, wasting our time!