Giovanni B.

I rented a car back in April with this company, I prepaid for a car for the weekend, they supposedly contracted it through Thrifty rental, when I arrived at the airport the person at the front counter and her manager could not located the reservation even I had a print out and all the numbers with it, when tried to call them, all they give is an international number which I was unable to call to from my cell phone. After spending about 2hrs the manager at Thrifty and myself gave up looking and had to rent a car on the spot for double the cost. Next day I contacted Rentalcars.com to try to get a refund and they said that it was hard to get a refund... they played around and said they would look into it... I have sent several emails and NO answer has been received, when I finally got someone on the phone, they asked for proof of the rental agreement I had to re-do... then again after sending all paperwork, copies via email, weeks have gone by and no answer received. This company is the absolute WORSE!. I am disputing the charges with the credit card company and they can deal with this "company". I give them one star and that's only because is the least required to leave a review. They deserve none!