You call a number that you THINK is the phone number of the company you need to consult with, say Amazon.com Inevitably, someone from India answers. Your first issue is his/her accent. In my case, I had to ask him to repeat himself several times. Then he asked me for my Amazon information, phone number and shipping address. I stopped the call when he asked for my account ID. Forget this site. It's a hacker's dream. Now I'll have to block spammers for months.