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I bought Billion Graves Plus Feb 2016 to document the Cemetary where my deceased grandson is buried. To my surprise it renewed, without my consent Feb 2017. I found out when the $59.99 charge appeared on my bank statement. I immediately sent an email requesting cancellation and refund. The email response I received was generic automated response that indicated no refunds. I emailed again and no response. The phone # is not working! I feel like they stole my money!
Gina Y.'s review of BillionGraves earned 14 Very Helpful votes
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For a year I subscribed and I've never gotten one result. I thought I had canceled before my year...
Having been a subscriber to this online service, and using it which is ok but nothing flash when...
We don’t believe in surprises as a company! All of our policies are clearly spelled out before a customer agrees to the purchase of a BG+ account. Also, we always send out a reminder before a subscription renews to put the user firmly “ in the drivers seat”. This allows our customers the opportunity to either continue with the account or cancel it. At BillionGraves, we believe the choice is always with the customer!