Gina P.

Let me preface this by saying I sent in a bag of clothes last year and had a great experience - processed quickly - the clean out bag was free to send in - and I ended up making about $300 for 24 pieces - some being upfront payouts and others being consignment pieces.

I didn't hesitate sending in more clothes a few months ago --- without realizing they'd changed their "payout system" - and now the company I once recommended to everyone I could, is one I can't encourage people to run far away from as fast as they can.

First they charge you to send in your clothes (which can be 4.99 - 5.99 - 9.99 or 10.99 - it seems to fluctuate) -- then you wait - and wait - and wait - for them to even get to your bag -- unfortunately I sent in multiple bags at once -- with an estimated processing of a month... which came and went. Finally they got to my bags 2 weeks later. Then bam - you get hit with the insulting figure they tell you your bag of clothes is supposedly worth. Here's where I feel they mess people over...

They need to fix their "estimated payout calculator" - which they furnish and encourage you to use / you put in the brand name and type of item and it shoes you what you can expect to receive for a similar piece. For example - you type in Ann Taylor and choose dress - and it comes up with several dresses, indicating a payout would be $9.25.

It's a scam to have people using it prior to sending in items thinking they'll be receiving in the neighborhood of $9.25 for a brand new with tags Ann Taylor dress -- so you send in a whole bag of clothes... thinking "well according to their calculator - all these clothes I'm sending in should fetch around $166 ----- so of course it's a pure shock when you end up clearing $13! <--- cause don't forget you have to pay a $10.99 fee for the privilege of them stealing your clothes! Have I mentioned you then have to wait 14 days to be able to "cash out"?

Then they say "the payout calculator may not reflect our new payout system" - yeah I'd say. They're a scam and I'll continue to shout it until they're honest up front about payouts to people. Leading people to believe and make a decision to send in clothes based on an estimate calculator - they provide - that they know isn't correct - is bait and switch. Cause they know no one would bother sending in clothes if they saw $. 60 pop up (that's two quarters and a dime)... so they conveniently don't fix/update that calculator to reflect their greedy new business plan and continue to stiff those providing their inventory every day. Making matters worse, they send you random "good news!" emails when an item you sent in is sold --- so you get to not only see that the item they paid you $. 60 for was sold for $22 --- they remind you that you've already been paid for the item and won't be receiving more money. So why send that email? To let us see the profit you've made? They're ridiculous.

Then - to add insult - if you go to complain on social media, they give a canned "oh no - sorry you're sad..." response... then they'll offer to have you contact CS so they can tell you what was wrong with your clothes to only pay you $. 60... the clothes that were apparently so crappy that you received two quarters and a dime for... that they'll go sell for $22. That makes a lot of sense. So what's the deal - the clothes are soooo bad --- yet they sell them? They're either shafting the sellers by saying their clothes are so flawed they're only worth pennies --- or they're selling these flawed clothes to the public... which doesn't seem to be the case since the buying experience seems to be relatively positive from what I've seen.

I only wish people would read the seller reviews/comments on here and other places before sending in their items.

Their business plan must include "If we can get people to just send in one bag each - even if they never use us again because of our shoddy business practices - we still have that inventory!"

Give your clothes to a local charity & take the write off --- you'll make a heck of a lor more and feel better about yourself at the end of the day.

ThredUP? More like GreedUP --- I'll look forward to the day they're out of business - which will be sooner rather than later if they don't get it together.