Gilles L.

I made an order on Nov. 25,2019 for a delivery at a local Walmart store.(Order *******461). On Nov. 27 Walmart advised that the item had been sent and said to wait for an email to pick it up in the store.The estimated arrival time for the shipment was Dec. 8,2019. Walmart charged my credit card. Naturally, their tracking system does not work and could not track their shipment.On Dec. 12,2019, I sent an email to Walmart and advised them that I had not yet received the order.(question reference **************). On the same day Alvin A from Walmart sent me an email saying that: If you're no longer willing to wait for your order, we can proceed with a refund... please advise and contact us again at *******@walmart.com. I asked for a refund on Dec. 13 and received an email from Walmart employee Michelle A(question reference **************) that said: I understand that you want a refund for the item that you placed in Walmart.ca.To further assist you in this matter, kindly contact the store directly to advise them that you are no longer interested in the item. Rest assured that our Store Associates will be happy to help with this. I went to the store and the employee called Walmart. Ca. After 10 minutes, she told me that the refund was already made. I verified on my credit card and have not received the refund. Never again!