Ghetto C.

SGS Engineering UK Ltd: New Order # *******

Ordered placed on Sunday 19th of April 2020 for a motorcycle lift.

***I did not pay extra for next day delivery because I was told it will be delivered by the end of the week 3-5 working days from Monday being processed***

Monday 20th of April 2020 contacted SGS customer services to ensure the order was received and being dispatched. Was advised by the staff member that everything was in order and item was in stock (even stated on website) and courier will contact me directly to arrange delivery which will be with me by Friday 24 of April 2020 at the latest. Despite me querying 3-5 working days. (Even provided and updated telephone number and offered to pay extra for delivery but was not needed).

Tuesday 21st of April 2020 contacted SGS customer services to liaise if item has been collected by courier and was advised this will be seen to today. Yet courier will be in contact with me directly to arrange delivery.

Wednesday 22nd of April 2020 contacted customer services to liaise no phone call from courier and it's been 3 working days. Is this motorcycle lift going to be delivered by Friday 24th of April 2020?.

Was advised by customer service that the motorcycle lift should not of been on sale as it was listed as a test on the website despite it being in stock we are currently testing the item.

In response I advised how can such an item be placed on sale on the website if it's currently being tested.
Surely you would test the item and if it passed then you would place it for sale. (At this point trading standards came to mind)

However I explained that I absolutely appreciate that safety is paramount but I have purchased this item due my arthritis and I have arranged for friends/family to assist with the move once delivered.

As well as having a few customers motorcycles that I am currently due to be working on and this lift was purchased to carry out the work. As you can understand the ripple effect this is going to cause me down the foot fall with customers.

Eventually I had to suggest surely out of good will of gesture a partial refund or even a next day delivery to be offered for the hassle of disruption after all this lays with SGS and not a me as loyal customer. Despite purchasing items from this company before i. E compressor/generator never received a problem. (Feel free to search me up SGS purchased via eBay and direct)

Nevertheless I was advised that the message has been passed onto the manager and that I shall receive a phone call.

Thursday 23rd of April 2020 no phone called received. Despite my efforts of reaching out I don't particularly like being on hold for more then 25 minuets. After all am the poor soul who's been chasing this up when it should be the other way around. Not like am be paid to do your job for you right?

As the saying goes "Quick to take your money but..." So as it stands £337.90 short out of my hard earned cash. As we can all understand with the current climate every penny counts to get by in this day and age let alone loss of a customer trust and confidence.

Finaly get through and was told that we've loaded the van up and it will be with you by Friday 24th of April 2020. Thank God for that.

I thought the happy ending would end there well sadly enough it didn't and Friday 24th of April 2020... Phone call from SGS (absolutely shocked as they actually know what a phone is and how to use one) sorry can't deliver the lift will be here on Monday 27th of April 2020.

To be fair the gentleman I spoke to was quite open and honest. Soppose you have to be when you the bearer of bad news. Yet the moral of the story was principle 3 different stories from a few different people and not everyone was singing of the same Hyme sheet.

So after waiting for an item that's still yet to be received and no phone call from management or courier. Despite me even offering to pick it up at cost or no cost. Despite my call on Monday with the initial call for the clarification of the delivery being delivered on Friday.

So my order is now cancelled and awaiting my refund. Let's see how long I'll have to await for that to be processed.

I can't be bothered by the enlightened explanation from SGS chapter 1 no delivery and verse 2 no phone call excuses from there 2020 edition excuse book.

If you can't return my phone call please don't respond to this review SGS. If you have time to respond to this review then it's ironic how you can't simply just pick up the phone and call me instead?. Or better yet deliver the item when promised instead!

P. s No I will not be calling you instead I'll be having to chase my money back from PayPal and filing a complaint to trading standards as am sure under the sales of good act your pretty much failed on that to.

Also I'll be passing on my personal experience to all my racing buddies/ social media as am sure they would love to know about the rigmarole.